Farm Rio Help Center

US Orders: - We don’t accept returns after 30 days from the original purchase date. - Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange. - We offer free returns and exchanges. - Please note that we only exchange an item once. After exchanging it, you can only return it and receive a refund for the full amount paid for the item. - We don’t process exchanges for low stock items. - Exchanged items in-store cannot be returned nor exchanged again. - After opening a return, you can’t add or remove items. In this case, you should contact our CS Team so we can address your case. - It is necessary to present the order number. You can find it on your confirmation email as 'Order Number' or in your invoice received with the order as "Cust PO Number" (or just PO Number). - FINAL SALE items cannot be returned or exchanged. - We only provide prepaid return labels via UPS. It can be retrieved via printable document (No QR codes are available). Open your return throught this link: https://farm-rio.loopreturns.com/#/. International Orders (outside the US, the EU and the UK): - We don’t accept returns after 30 days from the original purchase date. - Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange. - International orders can only be returned, we do not make exchanges for international orders. - There is a fee for international returns of $30 USD that will be deducted from your refund when it is processed (except for Canada and Australia, those have free return shipping). - Any duties and taxes paid are non refundable. The delivery shipping fee is also non refundable. - It is necessary to present the order number. You can find it on your confirmation email. - FINAL SALE items cannot be returned. - We only provide prepaid return labels via printable document (No QR codes are available). Open your return through this link: https://web.global-e.com/returns/portal/oQHc

- Returns and exchanges are free for orders from the US and the EU. Australia and Canada also have free shipping returns. - A $30 USD fee will be deducted for International Orders returns, except for Australia and Canada. - Exchanges are not available for International Orders. - International Orders are all orders purchased from places outside of the US, the EU or the UK. - Exchanges are only allowed once per item. After exchanging one item, you can only return it for a refund.

- Please use the below link according to your location: For United States orders - https://farm-rio.loopreturns.com/#/. For other countries (International Orders) - https://web.global-e.com/returns/portal/oQHc For European Union orders - https://returns.farmrio.eu/#/. For United Kingdom orders - https://www.farmrio.eu/apps/returns. - Make sure to select all the items you want to send back, whether for a return or an exchange. And only send the items you selected when opening the return. If you add an item in the box that was not selected online, your refund might not be processed correctly by the system. - Different orders need to be sent back separately, in different boxes, with the respective return label for each. - Make sure no other labels are visible when shipping the package. Only the return label can appear.

- You have 30 days from your purchase date to open the return or exchange through our returns portal.

- Exchanges are only allowed once per item. After exchanging one item, you can only return it for a refund. - Exchanges are not available for International Orders (out of the US, the EU and the UK).

- Unfortunately, we are not able to edit returns or exchanges that have already been opened on our returns portal. You can contact our team at hello@farmrio.com and we’ll have it cancelled* so you can start over! *Only possible if you haven’t shipped anything back yet.

- If you opened multiple returns in our returns portal separately, please mail the multiple returns individually, using the respective return label for each. Please save the tracking number and the receipt from the carrier for your records. - If you want to return multiple items from the same order, you need to open one return only for all of them. In that way, you'll be able to send them all in the same box.

- Refunds can only be made to the original payment method. Refunds to expired or canceled cards are handled by your bank or credit card issuer and, in most cases, credited automatically to your replacement card.

- It can take up to 10 business days for your bank to post the refund to your account. If you can't locate it by this time, we suggest you contact your Bank or Credit Card Company for further investigation.

- Unfortunately, we are only able to provide pre-paid return labels for the same country in which the purchase was made from. - You can have the order shipped back to us at your own cost, we just kindly ask that you share the tracking information. You can contact our team to have our return address at hello@farmrio.com

- Yes, we’ll need your order number and email address for both scenarios, so make sure you have them! (only valid for US stores).

- To return a gift, you’ll need the order number and the email address of the person who gifted it to you (or their ZIP Code). Click on the following link and select “Return a gift”: https://farm-rio.loopreturns.com/#/. - You’ll only be able to select the option of a store credit or an exchange. No refunds can be processed. - Gift returns follow the same Return Policy of normal returns.

Each FARM Rio piece is designed to stand the test of time — which is why we've partnered with Poshmark to make it simpler than ever to give your FARM Rio piece a beautiful second life and to help you earn a little back in return. How it works: If you see a "Resell on Poshmark" button on your account or during the return flow your product is eligible to sell on Poshmark! We will help pre-populate the Poshmark listing so you can save some time and get a headstart on selling. Once your piece sells, you'll receive an email from Poshmark with a pre-paid, pre-addressed shipping label. All you have to do is package the item up and drop it off at your nearest Post Office. You can withdraw your earnings from Poshmark at any time. As a reminder, Poshmark takes a 20% fee for all orders over $15, and a flat fee of $2.95 for any orders under $15. For more information, please access Poshmark FAQ.