Farm Rio Help Center

If you are a new customer, you can sign up for the FARM Rio Club by creating an account on farmrio.com website. Customers with existing accounts can sign in and opt in to the program, as well as sign up for email and SMS marketing to be updated on benefits and rewards. Once your account is activated, your spend will count towards your tier progression.

The FARM Rio Club is divided into 4 different tiers, based on your total 2026 net purchases (total spent minus returns, adjustments, discounts or taxes) during a calendar year. Tier 1 – Member: free to join! Sign up with your email address and start earning. Tier 2 – Bloomer: Spend $150+ on net purchases for the current calendar year. Tier 3 – Wanderer: Spend $500+ on net purchases for the current calendar year. Tier 4 – Ambassador: Spend $1,500+ on net purchases for the current calendar year.

At the beginning of each calendar year, your net purchases will be reset to zero, and the tier status you acquired by the end of the previous year will be your minimum status throughout the new year. You can maintain your current status or unlock a higher status by meeting the minimum Net Purchases again during a new calendar year. If you do not meet the minimum net purchase value for the following year, your tier will be adjusted accordingly, as well as your available benefits.

Make sure to always log in to your account using the same email address attached to your FARM Rio Club, so that all your net purchases are credited in the same account.

You can check your tier status at any time by logging into your account and accessing your Customer Profile, where you’ll see your current tier and your progress bar to reach the next tier.

To access your rewards and apply them to your purchases, make sure to use the same email address attached to your FARM Rio Club account and current tier. When purchasing in store, inform your email at checkout and ask to apply any eligible discount codes to your final order.

When you sign up for the FARM Rio Club and/or for FARM Rio’s email and SMS marketing newsletter, make sure you fill out your birthday information to receive your exclusive discount during your birthday month. You can also include this information in your Customer Profile.

Your total spend will be reflected in your tier tracker after your order has been fulfilled, but it can be updated up to 30 days after a placed order to account for discounts, returns, refunds, or price adjustments and reflect only your net purchase. Therefore, your current tier can be demoted to reflect your actual total spend for the year, and tier benefits will only be unlocked once. All purchases up to December 31st of the current year will be considered for your updated tier status for the following year.

Yes, we're always working to make the FARM Rio Club better, so benefits may evolve over time, including the introduction of new benefits. We'll always let you know before any changes that affect you. To keep things fair for our whole community, we do reserve the right to remove members whose activity appears fraudulent or who misuse their benefits. To always have access to your membership, make sure to keep your account active and with a valid email address.

We're here to help. Send us an email at hello@farmrio.com and we’ll get back to you as soon as we can.

resposta teste